AS5710 - Applications Systems Officer (IT) - (Jeddah - KSA)

AS5710 - Applications Systems Officer (IT) - (Jeddah - KSA)
Business Unit:  Head Office Division:  IT
Brand:  Multiple Country:  Saudi Arabia
Location:  Jeddah (Saudi Arabia) Closing Date:  31-Mar-2012
About Alshaya:
M.H. Alshaya Co. is a leading international franchise operator for over 55 of the world's most recognised retail brands, including Starbucks, H&M, Mothercare, Debenhams, American Eagle, Pottery Barn, Pottery Barn Kids, P.F. Chang's, Office Depot and Boots. The company operates 1,800 stores across 7 divisions: Fashion & Footwear, Health & Beauty, Food Services, Optics, Pharmaceuticals, Office Supplies and Home Furnishings. 
M.H. Alshaya Co. stores can currently be found in 15 markets across the Middle East, North Africa, Turkey, Cyprus, Russia, Poland, Slovakia and Czech Republic. It employs more than 18,000 people from over 60 nationalities.
The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls. 
M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.  Learn more about the company at .
The Role:
Meets daily technical and system  support needs of stores/warehouse and department to ensure optimum operational efficiency. Feeds back specific business needs to Technical Support Supervisor. Advises and trains Users to prevent repeated problems. Acts as first point of contact outside of office hours . Follows upon tasks within SLA response times.
Plans and establishes recovery standards and procedures to be followed in case of unexpected circumstances affecting normal operations
Maintain daily system operations, plans and manages resources to execute them.  Recommends technical and system improvements to supervisor. Decides and actions corrective measures. Recommends resources to improve response times.
Determines system  support resources needed to enhance response time / deliver adequate capacity and support.
Identifies configuration details for users/services needs, such as Internet Service Provision, Network Switching, Desktop/Laptop standards. Analyses the local regional market, and assists in identifying suitable vendors/contractors to maintain IT-deployed fixed assets.
Monitors effectiveness of IT security procedures on an ongoing basis. Follows procedures to ensure that stored / archived information is always safe and available.
Makes daily backup checks. Ensures equipment required for recovery is in place.   Follows recovery procedures in case of unexpected circumstances affecting normal operations.

  • Configuring and Installing the Network Servers ( Windows 2000/Novell/Linux)
  • Handling On-site/Off-site Computer Hardware and Network problems at any point of time
  • Handling Network Designing, Cabling and Installation of new stores
  • Upgrading and Migrating of Operating systems and Software applications
  • Assembling and Installing Point of Sale systems (IBM,Micros)
Skills & Experience:

  • Bachelor Degree in IT/Computer Science or equivalent
  • Fully competent Computer system Engineer with a proven record
  • Experience in SQL server 2000 database structure including triggers , stored procedures and schema definitions
  • Experience in identifying performance bottlenecks in the application environment by isolating , escalating issues to the vendors
  • Minimum 2 years of experience in the appropriate field
  • Willing to work different shifts
  • Able to work under pressure and multi-tasking
  • Excellent communication skills
Note: you will be required to attach the following:
1. Resume / CV Apply Now at
AS5710 - Applications Systems Officer (IT) - (Jeddah - KSA) AS5710 - Applications Systems Officer (IT) - (Jeddah - KSA) Reviewed by Humza Group on 5:25 PM Rating: 5

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